FAQ - Dry Farm Wines

FAQ

Delivery Questions

How does your shipping work?

We want to make it as easy as possible to receive your precious wines!

Currently, we work with UPS to ship to every state in the US (except Utah - see below for why). We cover all shipping costs of recurring orders and we’ll ship to any address you give us, as long as it’s not a PO Box. So, that means we can ship to your home, your work, a neighbor’s house, or even a local UPS store or mail stop - wherever’s most convenient!

Once your order is officially placed, it will take 1-2 business days to process before shipping. We’ll let you know via email once your order is processed and again after it’s shipped!   

Once it’s left our warehouse, we’ll take a moment to smile as we think about you enjoying your wines in your home. Your package is assigned a tracking number that we send to you via email. This will give you an expected day of delivery.  A typical shipment will take around 2-3 business days to reach an address on the West Coast and 5-7 business days for an address on the East Coast.

Due to federal alcohol laws, UPS requires an adult over the age of 21 with a valid government ID to provide a signature for every wine shipment. It doesn’t have to be the recipient of the shipment that signs, just someone who is of drinking age. Please keep this in mind when placing your order.

UPS will attempt to deliver your wines three times to the shipping address on file. If they miss you, your wines will be held at the nearest UPS customer center or fulfillment center free of charge for up to five business days, where they’ll be available for pick up. 

We often recommend that you ship your wines to a workplace, local UPS store, or hardware store for easy pickup.

We see a huge silver lining in this UPS policy: it means your delicious wines won’t be stolen by a thirsty thief or left outside to weather the elements! Thanks for your understanding :)

 

Why does my wine package need a signature upon delivery?  

Due to federal alcohol laws, UPS requires an adult over the age of 21 with a valid government ID to provide a signature for every wine shipment. It doesn’t have to be the recipient of the shipment that signs, just someone who is of drinking age.

UPS will attempt to deliver your wines three times to the shipping address on file. If they miss you, your wines will be held at the nearest UPS customer center or fulfillment center free of charge for up to five business days, where they’ll be available for pick up.  

Once your wines leave our warehouse, we will send you a tracking number so you can see when the wines will arrive. When you place an order with us, please make sure that the address on file is a location where a person over the age of 21 will be present to sign. We often recommend that you ship your wines to a workplace, local UPS store, or hardware store for easy pickup.

We see a huge silver lining in this UPS policy: it means your delicious wines won’t be stolen by a thirsty thief or left outside to weather the elements! Thanks for your understanding :)

 

How long do shipments usually take?

In our opinion, not fast enough! If it were up to us, we’d use magic to get them to you instantaneously. But without magic, a typical shipment will take around 2-3 business days to reach an address on the West Coast and 5-7 business days for an address on the East Coast.

As soon as your package leaves our warehouse, it’s assigned a tracking number that we send to you via email. That way, you’ll know the exact day to expect your wines. We call this the Happy Day. :)  

 

What happens if I miss a package?

This would be most sad, but it sometimes happens! If you miss your package delivery three times and then are not available to pickup up the package at the nearby UPS location, UPS will return the wines to us.

If it’s your first time missing a package, no sweat! We’re all busy people with real lives! We’ll send you back your wines no questions asked. If it’s happened more than once, we’ll work with you on how to best manage your shipments going forward.

Nothing brings us more pleasure than sharing these soulful, healthy wines with as many people as possible!

 

Can you ship internationally?

Currently, we can only ship within the United States, but as soon as we’re able to ship outside the US, we’ll let you know! After all, we want all corners of the world to experience the abundant pleasures of these natural wines!

If you’d like to be notified when international shipping is available, please let us know here.

In the meantime, the best resource for researching and finding natural wines worldwide is here: http://www.rawwine.com/.

 

Can you ship to Alaska and Hawaii?

Yes, we most certainly can!

There’s a small charge of $49 for all shipments to Alaska and Hawaii due to the shipping costs of airfare. But look on the bright side: you get to enjoy your deliciously healthy & all-natural wines in Hawaii and Alaska. We’re jealous. :)

 

Why can’t you ship to Utah?

Utah is the only state where it’s currently illegal to ship alcohol into the state and directly to consumers (http://abc.utah.gov/laws/law_faqs.html). There’s a simple reason for this: nobody in the Utah government has tasted our wines yet!

We hope this law changes soon, but until it does, we’d love to ship wine to you if you’re traveling out of the state. Let us know where your destination is and we’ll send a box to meet you there!

 

Ordering Questions

Can I order just one bottle?

No, not at this time. There are a few reasons we don’t offer this:

  1. If we let you order just one bottle, you’d drink it today, fall madly in love, and then go crazy waiting for your next shipment. We’ve seen it happen too many times. Because we care about you, we won’t let it happen to you.

  2. The wines we curate may be your first introduction to pure, natural wine. We’ve learned that customers need to enjoy a few bottles before fully understanding and appreciating this cleaner style.

  3. We care about the environment. And your wallet. Shipping in 6 bottle increments helps us save tremendously on both.

Your satisfaction is our goal. While we understand the desire to order just one bottle, we know you’ll ultimately benefit from and appreciate our regular shipments.

 

Can I order a one-time purchase?

Yes.

However, fair warning, these wines might change your life. That’s real feedback we’ve gotten from customers. This will be the cleanest wine you’ve ever drank. You’ll be surprised how great you feel while drinking it, and how great you feel after. And then we’re pretty confident you’ll want more.

To place a one-time purchase, sign up for the “every other month” subscription and then you’ll have 60 days to enjoy the wines. If you do decide to cancel your membership after that first shipment, that’s totally fine. You can cancel from your Account page here - https://www.dryfarmwines.com/account - and clicking to edit your subscription. There are no cancellation fees.

If you have any additional questions about this, email us at service@dryfarmwines.com and we’ll be glad to help.

 

Can I send a gift package to someone?

Yes! We’ll be adding this to our website soon, but in the meantime just email us at service@dryfarmwines.com with the following information and we’ll make it happen.

  • Receivers name and shipping address (no PO Boxes)

  • Email (for tracking number)

  • Phone number

  • 6 or 12 bottles

  • Red, white, or mixed bottles

  • Date you would like it shipped (expect 5-7 business days if you're shipping to the East Coast)

  • Any note you would like included in the box

 

There's a specific wine I LOVED. Can I get more of that?

Of course! We’d love to get you the wines you love most, if we have them in stock.

Many of our wines come from small winemakers in Europe. As such, they are often only available in limited quantities.

While this may be disappointing if the wine you love isn’t available, it’s ultimately an amazing thing.

It means these wines aren’t being mass-produced.
It means we’re always purchasing a wide variety of new wines for you to enjoy.
And it means that, when you open your box and finally see that wine you love smiling back at you (or one similar to it), you’ll appreciate it even more.

Email us at service@dryfarmwines.com with the subject “I loved this wine” and list the name of the wine and a photo of the bottle. That will ensure we have all the info we need.

 

Subscription Questions

How do I make changes to my subscription?

You can change your subscription at any time by logging into your account and then going to the “My Account” page on the website. From there, you can review your upcoming orders, modify your delivery schedule, update your shipping and billing info, or cancel your membership.
 

Am I committing to a contract when I join your club?

Our wine club is not like any other club: there are no contracts or obligations whatsoever. You can cancel or hold orders anytime, change shipment dates whenever you need, and even suspend your account until further notice. All we want to do is share our deliciously clean wine with you; we’d never force you into a long-term commitment!

 

How do I cancel my subscription?

We never like saying goodbye to our friends but we always understand. You can cancel at any time from your Account page here - https://www.dryfarmwines.com/account - and clicking to edit your subscription.

That said, we’re always here to make your experience better. If you’d like to just postpone your deliveries for a few months rather than cancel, email us at service@dryfarmwines.com. Our club members often choose this option rather than cancelling so they don't miss out on the wines we will be sharing in a few months.

Let us know! We’re happy to adjust your subscription as needed.

 

Do you have a refund policy? 

We would never make you pay for wine that you didn’t absolutely love! That means every one of our wine shipments is protected by a 100% satisfaction guarantee, no questions asked. If you ever receive a wine you don't like, let us know and we'll send you a replacement immediately. Still don't like it? We'll refund your entire purchase, and you get to keep all the bottles!

 

Wine Questions

Where else can I buy your wines?

At this time, we only sell our wines through our online wine club. This is to ensure that you can receive them at the best price and enjoy the best possible experience drinking them.

 

Are all of your wines “dry”?

All our wines are sugar-free. In that technical sense, they are all “dry”.

However, the wines still have a variety of textures, flavors, and mouthfeel.

When a wine ages in oak or soaks on the grape skins, tannins build in the wine. These tannins give your mouth the sensation of dryness. It can feel like moisture is sucked out of your gums. Some people love this.

Other wines are less tannic and have more of a fruity profile (fresh raspberries and cherries). These wines, while technically dry, will taste sweeter.

So while all the wines we curate are sugar-free, there is still a broad range of taste profiles among the wines.

 


Have other questions not answered here? Email us at service@dryfarmwines.com and we'll gladly help :-)

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